Microsoft Copilot for Sales and Copilot for Service are now generally available - Microsoft Dynamics 365 Blog
Your sales and service teams can now benefit from the AI assistance in Microsoft Copilot for Sales and Microsoft Copilot for Service. The AI enhancements will let your teams get role-specific insights and actions to streamline business processes, automate repetitive tasks, and have more time to focus on the important work.
Learn about these Copilot enhancements to your Microsoft sales and service platforms. Read this Microsoft article to get all the details.
What is Microsoft Copilot for Sales?
Microsoft Copilot for Sales is an AI assistant designed to enhance productivity for sales teams. It integrates with Microsoft 365 applications and popular CRM systems like Salesforce and Microsoft Dynamics 365 Sales. It helps sales professionals by generating meeting preparation briefs, summarizing emails, providing insights during calls, and automating tasks, ultimately allowing them to focus more on engaging with customers.
How does Copilot for Service improve customer support?
Copilot for Service streamlines the workflow for customer service agents by providing generative AI-powered conversations across various data sources. It allows agents to access knowledge from multiple systems, summarize cases, and manage customer interactions directly within their desktop applications like Salesforce and Outlook. This integration helps reduce the time spent navigating different tools, enabling agents to resolve cases more efficiently.
What are the costs associated with Microsoft Copilot products?
Both Microsoft Copilot for Sales and Copilot for Service are available for $50 per user per month, which includes the Copilot for Microsoft 365 license. If you already have the Microsoft 365 Copilot, you can add either service for an additional $20 per user per month.
Microsoft Copilot for Sales and Copilot for Service are now generally available - Microsoft Dynamics 365 Blog
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